Residents Guide

International Students House

Everything you need to know about your stay at ISH
Whether you’re here for a month or for all 3 years of your course, living at ISH is like living in a big family home; you have everything here that you need. The facilities available include a laundry room, kitchens, a bar and bistro.
Additionally, on every floor there is a helpful Resident Advisor who understands what it’s like to live far away from home while studying at university, and will help you however they can.
This is an introductionary video about our facilities, for more details check the list below:

HERE TO HELP:

The Dean of Student Life is Dr Sharon Bolton.
She provides confidential welfare support to residents, no matter the issue. Whether it’s navigating new bank accounts and phone contracts to serious mental health issues, Sharon is a sympathetic and non-judgemental source of support to residents.
Email: s.bolton@ish.org.uk
Phone: +44 (0) 20 7631 8366
or, if you prefer meeting face to face, you can book an appointment here:

Accommodation Portal

Should you have a Maintenance fault you should report the problem via the Starrez ISH portal

Find out more about:

Your Resident Advisor is a student who previously lived at ISH for at least a year and is here to help you feel comfortable in your new community. There will be one RA for each floor and they will introduce themselves to you soon after the start of term. Join your floor Facebook or WhatsApp group and keep in touch with them – they are an invaluable source of information, help, support and advice. They will keep you informed about everything that is happening at ISH, so that you can get involved and meet other residents

ISH’s Bistro is located in the basement of the Great Portland Street Building, serving low-cost meals to residents and guests.
As a resident you get free brunch on Saturdays and Sundays. Opening times will be:

Breakfast

Monday to Friday: 7:30 AM – 10:00 AM

Saturday to Sunday: 8:00 AM – 12:00 PM

Dinner

Monday to Sunday: 6:00 PM – 8:00 PM

Our bar where you will find affordable drinks and food and fun events like pub quiz on tuedays, karaoke on thursdays, and dj nights on fridays for you to enjoy and meet other residents

Opening Times:

The bar is open from 07:30 am until late (12:00 am) for drinks with a different deal available every day. During weekends we open at 12.00pm.
Breakfast: 7.30-11.30
Lunch: every day of the week from 12 to 2 pm
Bar call order and pizza: from 12 to 9 pm

There are kitchen facilities in GPS (5th floor) and Wills House (basement).
The GPS and Wills House kitchens are open from 08.00 until 02.00.There are also microwave ovens available in the kitchenettes on some floors.

Kitchen Lockers

ISH has a number of kitchen lockers that students can rent during their stay at ISH. If you wish to do so, please see the Duty Manager to check availability and if a locker is available to use, you will need to pay a refundable £10 deposit at the main reception desk in your building.

Laundry rooms are available in each residence and you can obtain a laundry card with a £5 refundable deposit from reception in either building. The provider is called Circuit Laundry Visit their website for handy hints on how to use the machines, top up your laundry card, and to report any faults with the machines.
You will need to provide your own detergent: the recommended type is liquid tablets. Please do not overload the machine as this will affect the quality of the wash and could damage the machine. Cleaning the tumble dryer’s filter before use will also improve efficiency. Please be considerate to other users and remove your laundry from the machine as soon as possible after the wash / drying has finishe

Still haven’t found what you’re looking for? Check our knowledge base here: