Meet The Team

Meet The Team – Tessa

Let’s get into a day in the life of Tessa Win, our Operations Director.

How long have you been at ISH?

3 years this September

What does your job involve? Take us through from when you arrive until you leave at the end of the day.

I say hello to the Duty Managers and Sylwester the Front Office Manager to catch up with any events from the previous day.  Check for any pressing emails that need responding to or investigating. Then the day depends on my to-do list; refurbishments, improvement projects, checking the building for standards of presentation and hygiene, sales activities, Health & Safety, catching up with my teams, formal and informal meetings with residents, staff, governors, and visitors, working with all the team on the safety measures for COVID over the last 18 months.

What do you love most about your job?

It is so varied from Property Management, Financial, sales, and ensuring residents and customers have a comfortable and safe environment.

 What do you get up to outside of work?

I am currently renovating an old-fashioned cast iron bath into a garden pond.

The most challenging aspect of your job?

Time, there is so much going on.

What advice would you give to someone moving to London and ISH for the first time?

Don’t hesitate to ask for help, we are here to make your stay as enjoyable as possible and take advantage of all the great events, we hear lovely memories of the everlasting friendships made.

Most memorable/proudest moment here at ISH?

HRH Princess Anne meeting our residents.

Who would you like to be stranded on a deserted island with?

I think Michelle Obama, I believe she would be resourceful, great company and once the novelty of living on the island had worn off we would surely be rescued by Barack and our families!

What is your favorite childhood memory?

Camping trips to the South of France and my Grandmother who was a lovely lady.

Best event you’ve attended at ISH?

All of the themed supper events have been great

Favorite thing to do in London?

Going to the theatre and exploring the backstreets and alleyways, there are some lovely hidden historic buildings, shops, and restaurants if you look for them.

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